10 Essentials for High Performance Quality in the 21st Century
As a society, we tend to reward problem solvers, rather than those who prevent problems at their source. In other words, we focus on after-the-fact occurrences (appraisal activities) instead of trying to eliminate these occurrences (preventing activities). Discussing and evaluating the core requirements of quality efficiency and improvement, 10 Essentials for High Performance Quality in the 21st Century proposes an approach to help shift the paradigm of quality from appraisal mode to preventing mode.
Identifying 10 steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift.
Outlining a systematic process to guide your organization along the path toward improvement, the book covers risk and quality, multicultural management, empowerment, error analysis, team building, advanced quality planning, and quality operating systems. The accompanying CD provides tips and tools to help you implement all the necessary improvement initiatives under the umbrella of quality.
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10 Essentials for High Performance Quality in the 21st Century product details
- Hardcover: 360 pages
![High Performance Quality]()
- Publisher: Productivity Press; 1 edition (December 20, 2011)
- Language: English
- ISBN-10: 1439876002
- ISBN-13: 978-1439876008
- Product Dimensions: 6.2 x 0.8 x 9.2 inches
- Shipping Weight: 1.4 pounds
The term quality has been with us for a long time. Ancient marvels have been constructed, as well as modern technology, all based on some of its principles. However, what is quality and how does it help the product and or service in the marketplace? Many definitions have been given for quality over the years; for example:
- Continual improvement (Deming 1982, 1986)
- Conformance to requirements (Juran, Gryna, and Bingham 1979)
- Quality is free (Crosby 1979)
- Loss function (Taguchi 1986–1987)
- COMFORT (Stamatis 1996)
- Six Sigma (Harry and Schroder 2000)
- And many others
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10 Essentials for High Performance Quality in the 21st Century
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